OUR ONLINE ORDERING POLICY

Please read our Online Ordering Policy carefully so that you can understand how we manage orders, our shipping process and how we accept refunds and exchanges. If you have any further questions regarding your order or this policy, please don’t hesitate to email us at info@hellodemello.com.

  • Once your order is placed, we send the most recently roasted coffee beans we have in stock.
  • To preserve the quality & aroma; we recommend whole beans (a.k.a we do not ship ground coffee).
  • All prices listed on our website are in Canadian Dollars.
SHIPPING
  • Items shipped in Canada/us will be quote real-time rate from Canada Post.
  • Orders over $100 will be shipped free of charge ($150 for US orders)
  • Due to our roasting schedule, we ship coffees twice per week, on Wednesday & Friday.
  • Items ordered before 10 am on Tuesdays and Thursdays will be eligible for shipping the following day.
  • In extreme weather conditions (see: winter), shipping/delivery times are out of our control.
 REFUND + EXCHANGE POLICY
  • Online orders are eligible for refunds or exchanges within 7 days from the shipping date.
  • The buyer is responsible for the return shipping cost on a refund or exchange.
  • Items with manufacturer’s default or defect are eligible for refund or exchange.
NON- REFUNDABLE OR EXCHANGEABLE
  • Used items with scratches or damages are non-refundable or exchangeable. Please check for any scratches or damages before using.
  • Items without their original packaging are non-refundable or exchangeable.
  • Items with lost value due to buyer’s consumption or usage are non-refundable or exchangeable.
  • Items without the original tag, label or other attached parts are non-refundable or exchangeable.
De Mello Points
  • You will earn 1 point for every dollar spent online at HelloDemello.com
  • 100 point is equivalent to $1 discount at HelloDemello.com
  • Points are not redeemable for cash.
  • Points are deducted from the account automatically if product is returned.
  • Points cannot be used in store. Points are only redeemable on online orders.